Privacy Policy

We take European and international data protection standards seriously. This policy outlines how Matsy Reel Roost Logistics BV processes information collected through matsyreelroost.forum.

1. Data Controller Information

The entity responsible for processing personal data on this platform is:

Matsy Reel Roost Logistics BV
Registration Number: NL-883920194B01
Registered Office: Keizersgracht 421, 1016 EK Amsterdam, Netherlands
Email: [email protected]

2. Categories of Information Collected

We restrict data collection strictly to what is necessary for providing technical logistics documentation and responding to operational inquiries:

• Contact Inquiries: When you submit a query via our contact desk, we process your submitted name, corporate email address, message subject, and text content.
• Server Logs: Standard technical requests automatically transmit Internet Protocol (IP) addresses, browser user agent strings, referring URLs, and timestamps to ensure infrastructure stability.
• Technical State Cookies: Pseudonymous session preferences stored locally to remember your cookie selection and UI accessibility modes.

3. Legal Bases for Processing (GDPR Article 6)

We process personal data strictly under compliant GDPR legal grounds:

Processing of contact inquiries relies on Article 6(1)(b) (measures prior to entering a contract) or Article 6(1)(f) (our legitimate interest in answering technical professional communications). Technical security logs are maintained under Article 6(1)(f) to protect our website network against malicious disruption. Optional analytics telemetry functions only with explicit consent under Article 6(1)(a).

4. Third-Party Processors & Hosting

We host our digital infrastructure within high-security data centers inside the European Economic Area (EEA). We do not sell, rent, or lease personal identifiers to third-party data brokers or marketing networks. Infrastructure service providers operate under strict Data Processing Agreements (DPAs) in compliance with standard contractual clauses.

5. Retention Schedules

Contact communications are retained for a maximum duration of 24 months following resolution of the query, after which they are purged from active mail servers unless statutory commercial recordkeeping laws mandate extended retention. Server telemetry logs are rotated and deleted automatically within 30 days.

6. Individual Rights Under GDPR and CCPA/CPRA

Under Chapter III of the General Data Protection Regulation (and equivalent international frameworks), visitors have specific enforceable rights:

• Right of Access & Portability: You may request a copy of the personal data held concerning your profile.
• Right to Rectification: You may request correction of inaccurate corporate or contact details.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of records where processing grounds no longer apply.
• Right to Restriction and Objection: You may challenge processing based on legitimate interest grounds.

To exercise any statutory right, contact our Data Protection Officer at [email protected]. You also maintain the right to lodge a formal complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).